Refund policy
Thank you for shopping with us at MAH PARA, We value your satisfaction and aim to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within [7/14/30] days from the date of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be in its original packaging
- Proof of purchase (receipt or order number) is required
Non-returnable items:
- Sale or clearance items
- Personal care or hygiene products
- Customized or personalized items
Refunds
Once we receive and inspect your return:
- We will notify you about the approval or rejection of your refund
- If approved, your refund will be processed within [5–10 business days]
- The refund will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider (processing times may vary)
- If you still have not received your refund, contact us at [your email]
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
To request an exchange, contact us at [your email] with photos of the issue.
Shipping Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Contact us within [48 hours] of delivery
- Provide photos/videos as proof
- We will arrange a replacement or refund
Order Cancellation
- Orders can be canceled within [12–24 hours] of placing the order
- Once shipped, orders cannot be canceled